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Public administration in one place on the Internet - The new Citizen Portal is now online

Public administration in one place on the Internet - The new Citizen Portal is now online

Last update on 03-03-2015

Simpler, more intuitive and more accessible

Citizens and entrepreneurs will now have a new point of access to services provided by the Public Administration on the internet. The new Citizen's Portal, developed by AMA - Agência para a Modernização Administrativa, now integrates part of the Citizen and Business portals, in a single platform optimized for different fixed and mobile devices.

The evolution takes place 10 years after the launch of the Citizen's Portal, and aims to facilitate the relationship between citizens and businesses with the state. The portal is assumed as the point of Public Administration on the Internet reference, allowing access to various electronic services and information of interest to citizens and businesses.

One of the main innovations is the search engine which occupies a prominent place on the homepage. Navigation starts to focus on this research tool that simplifies access to services and content of the Public Administration. A simple search lets you know what services can be performed online, from a database with more than 1500 options to choose from.


Simple and accessible anywhere

In the navigation simplicity joins greater speed and accessibility. Assisted search features allow to easily find the information sought and access directly to the implementation of online services. Alternatively, citizens and businesses also have explanatory guides with useful information and structured in steps or stages.

The new layout provides a more intuitive navigation, focused on the most popular services to facilitate access to contents, whether through research, guides or listings services. Also favored the use of a simple color scheme, with an appealing iconography.

The new Citizen Portal design is also optimized for mobile devices, making it far more accessible via smartphones and tablets.


More enterprising and participative

With the new portal, entrepreneurs also have their lives facilitated. The merger of the Citizen and the Company portals fails to make the distinction, often unclear, between a citizen and an entrepreneur. The thousands of users who visited the Company Portal every day now find the services they access at in the area of ​​the Entrepreneur's Desk that is now part of the new Citizen Portal.

Entrepreneurs can access Public Administration services related to business activity, such as creating a company, registering a trademark, obtaining certificates or accessing the Zero Licensing platforms, Responsible Industry System, among others related to licensing of economic activities.

The growing importance of social networks is reflected in the new Citizen Portal. The sharing of content in the main social networks becomes an integrated functionality in the site, but the interaction with the users does not stop here. In order to contribute to a more efficient Public Administration, citizens and entrepreneurs have the option to classify and comment on the available services.


For more information about the operation and services available on the Citizen Portal, contact the Citizen Contact Center, through the telephone support line 300 003 990 or email

Follow AMA on Facebook and Twitter.


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