Any citizen who is a consumer.
At any time.
Through the Internet:
»Form consumer disputes - claim ;
» e-mail Shipping .
» branches of Citizen Shops that provide the service;
» Multiservice Counter and Citizen spaces that provide the service.
Note: When a complaint is submitted on paper must be signed by the consumer that presents.
»Documents and requirements:
1. Identity Card Or Citizen Card;
2. documents proving the purchase (if any);
3. Description of the situation;
4. indication that consumers want.
You have no costs.
At the moment.
This service allows you to make a complaint concerning a consumer dispute with the Consumer Directorate-General, who undertakes the reception and routing, aimed at their treatment by the competent service.