The Citizen's Shop is an innovative concept of public service delivery, bringing together in the same space several public and private entities, in order to facilitate the respect of citizens and companies in the public sector. In addition to providing greater comfort and convenience to users, allowing dealing with various issues in the same space, with time and travel costs gains, stores also allow you to share resources, infrastructure and platforms, enhancing efficiency and reducing costs the State.
The network of Citizen Space, coordinated by the Agency for Administrative Modernisation (AMA), resulting from the evolution of the concept of multiservice counter (BMS), and is a key player in the Government's strategy for the modernization and administrative simplification.
The Citizen Space (EOC) functions as a one-stop shop that provides various services to various entities, where the citizen also benefits from a digital service assisted, allowing you to know the various options provided by online services. Its implementation is coordinated by the AMA in partnership with local authorities and Correios de Portugal (CTT), among other public or providing services of this nature.